Nigeria Records 140m Phone Subscriptions In Third Quarter

Nigeria recorded a total of 140 million active voice subscriptions and 93.26 million active Internet subscriptions in the third quarter of 2017.

The National Bureau of Statistics (NBS) said this in a report on “Telecoms Data: Active Voice and Internet per State, Porting and Tariff Information for the Third Quarter of 2017’’ posted on its website.

The bureau said that total active voice subscriptions fell by 8.73 per cent from third quarter 2016, and by 2.21 per cent from second quarter of 2017.

It, however, stated that total active internet subscriptions increased by 1.22 per cent from third quarter 2016 and declined by 0.55 per cent from second quarter, 2017.

According to the report, both voice and internet communication subscriptions in third quarter, 2017 were dominated by GSM (Global System for Mobile Communications).

Meanwhile, the report stated that the four largest voice communication providers in the third quarter were Airtel Nigeria, 9mobile, Globacom Limited and MTN Nigeria Communications.

According to the report, the providers’ contributions are 24.75 per cent, 12.30 per cent, 27.70 per cent and 35.96 per cent of the total telecom communication subscriptions respectively.

It said that the top four specialised in GSM, while Globacom Limited also hold 0.01 per cent of the total active voice subscriptions in the form of Fixed/Fixed Wireless Telecommunication.

By the end of the third quarter, the report indicated that Southwestern and North central states recorded higher than average number of voice and internet subscriptions than other states in the country.

By the end of the third quarter, the report stated that Southern and Southwestern states recorded the highest active voice subscriptions.

It said that Lagos, Ogun and Oyo, the top three states recorded altogether 26.10 per cent of the total voice subscription of the country.

The report said that Lagos led in telecommunication usage with 20.39 million active voice subscriptions and 20.12 million GSM users by the end of the third quarter, equaling to 14.58 per cent of the total nationwide subscriptions.

It stated that FCT, Kano and Kaduna established another cluster of heavy voice subscription, each of which reported more than six million active voice subscriptions in the quarter under review.

In addition, the report said that most states recorded negative growths in active voice subscriptions in the third quarter on both year-to-year and quarter to quarter basis.

It stated that FCT, Edo, Adamawa, Ondo, Lagos and Oyo were the only states which recorded positive year-on-year growths in active voice subscriptions in the quarter under review.

VON

“Deactivate Unused Sims”, NCC Tells Telecom

The Nigerian Communications Commission (NCC)  has said yesterday and has given telecommunications order to shut down any subscriber identity module (SIM) card that was registered but unused after 48 hours.

Tony Ojobo, its Director, Public Affairs who spoke yesterday in Lagos, said ongoing SIM card registration by the telcos has reduced criminal activities perpetrated via the use of mobile phones.

Speaking on: Trackable Identity and Ease of Doing Business in Nigeria at a function organised by public relations practitioners, he said trackable identity has become a sine qua non to ease of doing business.

He said: “In spite of whatever challenges, the global trend is for all citizens to be registered, and for each citizen to be covered with a legal identity including birth registrations.

“Citizen registration is now an item in post-2015 Sustainable Development Agenda with 2.4 billion people identified as having no official identity and these people reside in Africa and Asia.

“While traditional identification relies on passwords, PINs, smart cards, and the likes, biometric identification, using fingerprints and iris scans are generally more reliable and secure. They are adopted more universally like in driving licences and international passports.

“Biometrics identity are also more reliable in linking individuals to event and actions. It is therefore preferred by security institutions in fighting crimes.”

He urged the Federal Government to pay more attention to identity management in the country, arguing that the existence of a central database for the citizens which potential investors can depend on would engender trust and reliability.

NCC To Ensure Vibrant Telecoms Sector

The Nigerian Communications Commission (NCC) says it has taken steps to ensure that the telecommunications sector remains vibrant.
The Executive Vice Chairman, NCC, Prof. Umar Danbatta said this in Lagos during the 81st edition of the Telecoms Consumer Parliament (TCP).

The chairman was represented by the Executive Commission, Stakeholders Management, NCC, Mr Sunday Dare.He said that the commission would carry out its regulatory functions to ensure that the companies operating in the industry were healthy.

Danbatta said that the regulatory body had made interventions to prevent disruptions in the consumer’s experience.

According to him, NCC has commenced aggressive enforcement of the Code of Corporate Governance to ensure that licensees in the industry continue to operate as viable businesses.

”The consumer deserves all the credits for the past and indeed the future successes of this industry.

”The Nigerian telecommunications consumers are at the centre stage of our regulation.

”We at the NCC, being consumer-centric regulatory organisation has decided to celebrate consumers of the Nigerian telecommunications industry consistent with the eight-point agent that I set out when I assumed office in 2015.

”The number two and six items on the agenda are the core drivers of the NCC year of telecommunications consumer initiative.

”While the number two item of the agenda addresses improved quality of service, item six is concerned with protection and empowerment of the telecommunications consumers,” he said.

Danbatta said that all NCC’s initiatives such as SIM card registration, Mobile Number Portability, Broadband policy implementation, development of 2442 and 622 shortcodes as well as various consumer awareness campaigns were to ensure consumer satisfaction and protection.

He said that the commission would continue to look out for and protect the interest of the consumer without compromising the interests of other stakeholders in the industry.

The Director, Consumer Affairs Bureau (CAB) of NCC, Mr Abdullahi Maikano said that over the years, TCP had proven to be an innovative way of bringing all stakeholders together to discuss and proffer solutions to industry issues.

Maikano said that the TCP had continued to occupy a pride of place in the commission’s activities.

He said that NCC would continue to provide significant resources to ensure that the parliament was held regularly for the benefit of consumers and the industry.

Subscribers Accuse Telecoms Operators Of Over-Billing, Others

Billing-related issues have topped the various complaints put up by subscribers against telecommunications service providers in the second quarter of the year in Nigeria.

Although the complaints dropped in Q2 compared to Q1, the Nigerian Communications Commission (NCC) was still inundated with over 15,000 complaints with billing-related issues accounting for 58 per cent. In Q1, the NCC contended with 19,730 various complaints from telephone users in the country.

The billing related issues include deductions for activation of unauthorised Value Added Services (VAS), inaccurate charges, charges for unauthorised services, charges for unsuccessful calls, charges for undelivered Short Message Service (SMS), inability to change tariff plan, deductions for virtual top-ups not received, charges for caller ring back tune not downloaded, among others.

Complaints with respect to SMS/Multimedia Messaging Service (MMS) and VAS accounted for the second and third highest number of complaints received by the commission, which is eight per cent and seven per cent respectively in Q2.

These statistics are contained in the telecoms consumer complaints report released yesterday by the NCC where SIM card issues had three per cent, inability to reach call centers had one per cent, recharge card issues had three per cent and data center issues had six per cent. Call set-up challenges saw five per cent complaints and failed/unsuccessful DND request accounted for six per cent.

Besides, the NCC in the document signed by its Director of Public Affairs, Tony Ojobo, noted that a comparison of complaints received in Q1 and Q2, 2017 showed a reduction in the number of complaints received by 22.06 per cent.

The commission said the reduction in the number of complaints could be attributed to the decline in billing-related complaints by consumers from 11,348 in Q1 to 8,838 in Q2.

Meanwhile, President, National Association of Telecommunications Subscribers of Nigeria (NATCOMS), Chief Deolu Ogunbanjo, has called for compensation for subscribers.

Ogunbanjo urged the regulator to come up with a policy statement that would ensure that every quarter, subscribers are compensated.

 

 

Source: The Guardian