THE city of Ile-Ife in Osun State last Thursday hosted the Consumer Forum Meeting of the Nigeria Communications Commission, which was held at the Hilton Hotels, along Nitel road in the ancient town.
The forum, which had in attendance members of the general public, telecommunication operators and the former Minister of Communications, Engineer Olawale Ige, according to the organizer, was its 25th edition and was organized to protect, inform and educate the people of Ile-Ife and its environs, who consume telecommunication services in Nigeria.
Speaking about the relevance of the forum, the former minister of communication said, the forum is an avenue where feedback is obtained from the consumers of the telecommunication services.
Engineer Ige said further that the forum which had as its theme, ”information must be apt to be effective”, sought to explain to the consumers that it is their right to be informed, educated and protected by the service providers.
He said there was no better place to hold the 25th edition of the forum than Ile-Ife, the cradle of the Yoruba nation and one of the centres of excellence in Nigeria.
Consumers at the meeting, at the interactive session revealed some abnormalities and lapses exhibited by the service providers as one of those in attendance told the former communication minister that when he travelled out of the country for over four months, he discovered that his MTN line had been disconnected and all his efforts to retrieve the line proved abortive.
Another consumer, Pastor Johnson Adenuga called on the service providers to stop their free night calls and replace it with free day calls. According to him, MTN and other service providers could give at least two hours free calls per day or in a month instead of free night calls, which he claimed is not good for the health of Nigerians.
Pastor Adenuga said “we want MTN and other service providers to give us free day calls instead of night calls. A free night call is not good for our health, if MTN and GLO love Nigerians, let them give us maybe two hours free calls at day-time instead of night” he concluded.
Some of the attendees, who spoke with OSUN DEFENDER said the meeting had served as an eye-opener for them, as it educated them on the service and the service providers and that the forum had given them insight to their rights as consumers of telecommunication services and what to do in case of the erring service provides.