Many customers of Guaranty Trust Bank, GTB today took to the social media to complain of lack of access to their funds, as PoS and ATMs across the country refuse to accept or honour cards issued by the bank. Several customers also complained that they were unable to login to their online accounts or mobile apps.
On a public holiday to mark the Easter break, many Christians and other Nigerians who had relied on the bank to have secure access to their funds were left disappointed.
A twitter user, Maryam Sultana with the twitter handle @M_Sverrisdottir tweeted that she has been unable to log in to her mobile her for 6 hours.
@gtbank_help is something wrong with your mobile app? Been trying to login for over 6 hours
— Maryam Sultana (@M_Sverrisdottir) April 16, 2017
However, several complaints by customers have been left unattended, as the banks two official twitter were silent on the matter. @GTBank verified twitter handle repeatedly tweeted about a food event with less care towards the hardship being faced by its customers, while also keeping mute when customers tweeted at them for some explanations.
To confirm if there was truly a hitch on the platform, this paper asked one of its staffers to login to his account both online and on the mobile app, but it kept returning errors.
As at the time of publishing this story, the bank has not released any official statement, leaving many to speculate if the bank’s system has been compromised.
See tweets of several Nigerians expressing their frustration below: